Question 1

What is Funnelyn?

Accepted Answer

Funnelyn is a Jakarta performance media-buying firm. As a managed service we connect to your ad accounts — Meta, TikTok and TikTok Shop, Google/YouTube, Shopify, and programmatic — and run the spend against an agreed ROAS or CAC target.

Question 2

How do I start working with Funnelyn?

Accepted Answer

Book an intro call or email hello@funnelyn.io. We review your spend, channels, and target metric, send a short proposal with the management fee, and once signed you're usually live within about two weeks.

Question 3

How does Funnelyn's pricing work?

Accepted Answer

You pay a monthly management fee for the service. Media spend is billed directly to you by the platforms and never marked up. Pay the fee with PayPal and you get 5% off; we also bill via Xendit.

Question 4

Do I keep ownership of my ad accounts?

Accepted Answer

Yes. Your ad accounts, pixels, audiences, and historical data stay in your name. We operate inside them as a partner via standard platform access, which you can revoke at any time.

Question 5

What metric does Funnelyn optimise for?

Accepted Answer

One agreed number — usually a ROAS or CAC target. Everything from budget allocation to creative testing serves that target rather than vanity metrics.

Question 6

Does Funnelyn guarantee results?

Accepted Answer

No. We don't guarantee results, but we are accountable to the agreed metric with a clear target, honest weekly and monthly reporting, and the work to move it.

Question 7

Which platforms does Funnelyn run?

Accepted Answer

Meta, TikTok and TikTok Shop, Google and YouTube, Shopify, LinkedIn, Snapchat, Amazon, Pinterest, and programmatic display — chosen for where your customers are and where the target is achievable.

Question 8

Is there a lock-in or how do I cancel?

Accepted Answer

No long lock-in. We ask for an initial 90-day ramp, then it's rolling monthly. Cancel with 30 days' written notice to hello@funnelyn.io — no exit fees, and you keep every account.

How can we help?

Getting started

Ad accounts & access

Pricing & billing

Results & reporting

Channels

Contracts

Getting started

Ad accounts & access

Pricing & billing

Results & reporting

Channels

Contracts

Still need help?

How can we help?

Getting started

Ad accounts & access

Pricing & billing

Results & reporting

Channels

Contracts

Getting started

How do I start working with Funnelyn?

What happens in the first two weeks?

Do you work with my industry and budget?

Ad accounts & access

How do you connect to my ad accounts?

Do I keep ownership of my accounts and data?

Is my data safe?

Pricing & billing

How does pricing work?

How do I pay the management fee?

Can I get a proper invoice for my finance team?

Results & reporting

What metric do you optimise for?

How often do we meet and report?

Do you guarantee results?

Channels

Which platforms do you run?

Can you run TikTok Shop and Shopify together?

What if I only want one channel?

Contracts

Is there a lock-in period?

How does cancellation work?

Still need help?