1. Subscriptions

Funnelyn subscription fees are billed monthly or annually in IDR. Subscriptions are non-refundable once a billing period has started. If you cancel your subscription, you retain access until the end of the current billing period and will not be charged again.

If you believe you were charged in error, contact us at billing@funnelyn.io within 7 days of the charge and we will investigate.

2. Academy Courses

Academy course purchases are eligible for a full refund within 7 days of payment, provided you have not completed more than 20% of the course content. Refund requests must be submitted to academy@funnelyn.io with your order reference number.

After 7 days or once 20% of the course is completed, no refund will be issued. Course access remains valid for the lifetime of the product.

3. Credit Purchases

Credits purchased for lead enrichment and outreach are non-refundable once added to your account. Unused credits roll over month to month and do not expire as long as your subscription is active.

4. Failed or Duplicate Payments

If a payment was processed twice or a transaction was debited without a corresponding service being delivered, we will issue a full refund within 5–10 business days. Contact billing@funnelyn.io with your transaction details.

5. Payment Methods

Refunds are returned to the original payment method. For bank transfer and QRIS payments, refunds may take up to 14 business days depending on your bank. For credit card payments, refunds appear within 5–10 business days.

6. Contact

For any refund or billing enquiry, email billing@funnelyn.io or use the contact form. We aim to respond within 1 business day.